Refund & Exchange Policy
All personalized and custom X-ray markers are final sale. No refunds, cancellations, or exchanges will be accepted after 24 hours from the time your order is placed.
Order Processing
Each marker is handmade and made to order. Due to high demand, please allow 2–3 weeks for production. Slight variations in color, design, or placement may occur, which are natural with handcrafted products and not considered defects.
Shipping
Delivery times vary based on your location and whether you select standard or express shipping at checkout. Shipping times are not guaranteed and may be affected by postal service delays beyond our control. We are not responsible for damage caused during transit. Please contact the carrier directly for claims.
Shipping Disclaimer
Please ensure your shipping address is entered correctly at checkout. We are not responsible for lost, delayed, or misdirected mail due to an incorrect or incomplete address provided by the customer.
Questions?
If you have any questions about your order, please contact us at westcoastxraymarkers@gmail.com
FAQ
❓ Frequently Asked Questions — West Coast X-Ray Markers
Have a question about our products or how they work? You’re in the right place!
1. 💡 What exactly are X-ray markers?
X-ray markers (also known as radiographic or anatomical markers) are small tools used in medical imaging to indicate key information on X-rays—like patient positioning, Left/Right orientation, or the technologist’s initials. They help reduce errors and improve diagnostic accuracy.
2. 📍 Why are Left (L) and Right (R) markers so important?
L/R markers clearly show the side of the body being imaged. This simple step is essential for accurate diagnosis, surgical planning, and preventing medical mistakes.
3. 🔎 What materials do you use in your markers?
Our markers are crafted using high-density lead for radiographic clarity, encased in a durable, long-lasting resin shell.
4. 🧲 Do you offer lead-free marker options?
At this time, we do not offer lead-free markers.
5. 🎨 Can I personalize my X-ray markers?
Absolutely! We specialize in custom-made X-ray markers. Choose your colors, initials, symbols, and even themes (holidays, animals, hobbies). Your marker can reflect your personality or department branding.
6. 🏥 Who uses your markers?
Our markers are trusted by radiologic technologists, hospitals, clinics, schools, and vet techs across Canada and beyond.
7. 🛒 Where can I order your X-ray markers?
You can order directly from our secure online shop at westcoastxraymarkers.com. We ship Canada-wide and internationally.
8. ⏱️ What’s your current order processing time?
All of our markers are handmade and made to order. Please allow 2–3 weeks for production before shipping.
9. ✉️ Do you offer custom logo or clinic name engraving?
Yes! We can include initials, names, or even your clinic’s logo on your markers. Contact us to discuss your specific needs.
10. ⚙️ Are your markers compatible with digital imaging systems?
Yes. Our markers are fully compatible with both traditional film and modern digital radiography systems, providing sharp, clear labeling every time.
11. 🧼 How do I clean and care for my markers?
Use disinfectant wipes (non-corrosive) to clean. Store them in a cool, dry place to protect the resin and lettering.
14. 🎒 Do you sell accessories for your markers?
Not at this time. However, we are always looking to add products! Check back often.
14. 🧠 How do I choose the right marker for my needs?
Consider your imaging environment, preferred marker size and weight, clinic protocols, and personal style. We offer many options, contact us for recommendations!
17. 📧 How do I contact you if I still have questions?
We’re here to help! Reach out anytime at westcoastxraymarkers@gmail.com and we’ll get back to you as soon as possible.
Are your X-ray markers licensed medical devices?
Yes! We are proud to be licensed by the BC Ministry of Health as a Medical Device Establishment. This ensures that our products meet Canadian regulatory standards.
